Dave200 Posted 13, May 2013 Report Share Posted 13, May 2013 I reckon Renault (france or aus) are keeping their cards close to their chest over this. They will probably call you and say the new engine is in, come pick the car up and thats it Quote Link to comment Share on other sites More sharing options...
hifiandmtb Posted 13, May 2013 Report Share Posted 13, May 2013 Why have you not just got your car back with a new engine by now? It's not rocket science Quote Link to comment Share on other sites More sharing options...
two65r Posted 13, May 2013 Author Report Share Posted 13, May 2013 the only work that has been done is the removal of the original donk. The new engine has been sitting in a box on a pallet for 2 weeks. I appreciate the optimistic views however I have been around long enough to be cautiously pessimistic when dealing with corporations . Quote Link to comment Share on other sites More sharing options...
AUS 8.08 Posted 14, May 2013 Report Share Posted 14, May 2013 the only work that has been done is the removal of the original donk. The new engine has been sitting in a box on a pallet for 2 weeks. I appreciate the optimistic views however I have been around long enough to be cautiously pessimistic when dealing with corporations . Do you know what has been done to the blown motor since it was removed? Is it being inspected or just laying on the floor. The time frame is getting a bit ridiculous now. Quote Link to comment Share on other sites More sharing options...
pbeyerman Posted 14, May 2013 Report Share Posted 14, May 2013 If it was me I think that I would sit down and write a measured email to the service centre where the car is addressing my concerns point by point and then ask that they provide a written response outlining...what is happening, decisions they have made...times frames etc...then in the cc line copy in Renault Australia and the Department of Fair Trading for whatever state you are in. I believe the documenting approach is best now and trying them down to a written response also....The cc to Fair Trading will also give them a tune up Wish you all the best with it...As you said..The time frame is getting a bit ridiculous now. Quote Link to comment Share on other sites More sharing options...
Homerlovesbeer Posted 14, May 2013 Report Share Posted 14, May 2013 I agree entirely with Pete. Best done written documented correspondence from this point on. Time for some accountability. Quote Link to comment Share on other sites More sharing options...
m0nty Posted 15, May 2013 Report Share Posted 15, May 2013 I don't think copying in Fair Trading will accomplish anything. Most dealers/manufacturers would get their back up about this. I would only go down that path if they didn't come to the party. At this stage, they're just slow. But you have a loan car so the only inconvenience is not driving your RS. Quote Link to comment Share on other sites More sharing options...
Homerlovesbeer Posted 15, May 2013 Report Share Posted 15, May 2013 The information being given to the customer is vague at best and I think it's not unreasonable for Renault to provide updates on progress in a timely fashion. It sounds like the dealer is doing a good job but Renault Australia have left the customer completely in the dark for weeks now, and to me at least, that just isn't good enough IMHO. It doesn't take a month to determine what the fault was, neither should it take a month to inform the customer on what is happening to his car. Edit: Not Fair Trading worthy at this stage but if things go sour over time you'll be in a much better position with full documentation. Quote Link to comment Share on other sites More sharing options...
chevaux Posted 15, May 2013 Report Share Posted 15, May 2013 I don't think copying in Fair Trading will accomplish anything. Most dealers/manufacturers would get their back up about this. I would only go down that path if they didn't come to the party. At this stage, they're just slow. Agreed. I would suggest cc'ing your complaint to Vicki Ryal from Renault Australia at Vicki_Ryal@renault.com.au. She is the Customer Service Manager. My 5 cents worth - your engine failure should be covered by warranty, PERIOD. So they can take another 6 months to diagnose the fault for all you care, but your concern is that your car is put back on the road pronto. I would tell them they have until Thursday 23rd May to deliver your car back with a new engine *, afterwhich you will seek legal advice. From experience things happen quicker when a (reasonable) deadline is set, followed by the magic words 'legal action'. * This is assuming a new engine is already available at the dealership. Quote Link to comment Share on other sites More sharing options...
Apex Posted 15, May 2013 Report Share Posted 15, May 2013 the only work that has been done is the removal of the original donk. The new engine has been sitting in a box on a pallet for 2 weeks. I appreciate the optimistic views however I have been around long enough to be cautiously pessimistic when dealing with corporations . When they are finished I would like to buy it, would like the Turbo and Injectors!! Quote Link to comment Share on other sites More sharing options...
pbeyerman Posted 15, May 2013 Report Share Posted 15, May 2013 My thoughts are...if after sending an email if you receive no satisfactory reply within 7 days then...Fair Trading should be involved. Some people do misunderstand the role of Fair Tarding...the reality is there have no teeth...but are really only there to provide help when the CUSTOMER is not getting information or answers in a timely manner...Like this issue...I beleive our man has been more than patient...some info What is the role of the Fair Trading officer? Fair Trading officers are qualified and skilled in the area of dispute resolution and will: •provide impartial advice to the parties with a dispute •allow all parties to put forward their points •explain the relevant matters in the dispute •confirm that all relevant matters have been discussed •put forward suggestions as to the best way to resolve the dispute. The Fair Trading officer will not: •take sides or represent either the vehicle owner or licensed motor dealer or repairer •continue with the dispute resolution process if the parties do not show a willingness to reach an agreeable settlement •offer any legal advice. The Fair Trading officer cannot: •order any party in the dispute ◦to allow or do any work to a vehicle ◦to pay any money ◦to return a vehicle to any person •dismantle any components or diagnose any problem with a vehicle beyond what the officer is able to see or hear •force either party to continue with the dispute resolution process. The dispute resolution process is voluntary and depends on the co-operation of both parties to succeed. Motor vehicle warranty and repair disputes NSW Fair Trading provides a free dispute resolution service to motor vehicle owners, licensed motor dealers or licensed motor vehicle repairers with statutory warranty or repair disputes. The following information outlines NSW Fair Trading’s dispute resolution process for warranty and repair disputes. The dispute resolution service offered by Fair Trading is a voluntary process between the motor vehicle owner and the licensed motor dealer or repairer. Dispute resolution is assisted by an experienced Fair Trading officer and where necessary with mechanical trade qualifications. Fair Trading aims to resolve disputes through mutual agreement. Fair Trading will endeavour to bring the parties with the dispute together on site to resolve the dispute. However, a teleconference may be arranged instead if preferred. The dispute resolution process will not result in orders that require either party to do anything or to pay any amount of money. It is also not the role of a Fair Trading officer to inspect any motor vehicle and determine faults Quote Link to comment Share on other sites More sharing options...
Renault_Tech Posted 19, May 2013 Report Share Posted 19, May 2013 the only work that has been done is the removal of the original donk. The new engine has been sitting in a box on a pallet for 2 weeks. I appreciate the optimistic views however I have been around long enough to be cautiously pessimistic when dealing with corporations . If there is a new engine sitting there, the warranty claim has been approved. A dealership will not order a new long motor worth over $10,000 if the claim has not been approved. I have replaced engines as a mechanic and for any job worth over $1300 approval via a claims process must be sought. Sent from my iPad using Tapatalk Quote Link to comment Share on other sites More sharing options...
Hithere Posted 26, May 2013 Report Share Posted 26, May 2013 the only work that has been done is the removal of the original donk. The new engine has been sitting in a box on a pallet for 2 weeks. Any update on your engine situation? I hope you got it all sorted out. Quote Link to comment Share on other sites More sharing options...
themarvel2004 Posted 3, June 2013 Report Share Posted 3, June 2013 Any news? Interesting - I was just reading about a guy with a VW that had a failure (over on Whirlpool) and this bit of legal advice came up with regard to consumer expectations and such. http://www.cviaq.com.au/PDFs/Dealer%20Bulletin.pdf Seems for a major failure of this sort, the OP might be entitled to a full refund or replacement of the vehicle, especially if the manufacturer is taking their sweet time... just a thought that it might be worth pursuing if it isn't being resolved quickly. Quote Link to comment Share on other sites More sharing options...
portal Posted 3, June 2013 Report Share Posted 3, June 2013 also have to think about the fact the engine number will not be the same.. has to be sorted out at Vicroads/RTA etc. Would it show up in the car history? Quote Link to comment Share on other sites More sharing options...
slav888 Posted 3, June 2013 Report Share Posted 3, June 2013 also have to think about the fact the engine number will not be the same.. has to be sorted out at Vicroads/RTA etc. Would it show up in the car history? Not normally.. a PPSR search just shows the identifiers associated with the vehicle, from my knowledge they don't record any changes of engine, etc. Quote Link to comment Share on other sites More sharing options...
chevaux Posted 3, June 2013 Report Share Posted 3, June 2013 VIC registration labels have the engine number printed on them, from memory lower LH corner. Quote Link to comment Share on other sites More sharing options...
slav888 Posted 3, June 2013 Report Share Posted 3, June 2013 VIC registration labels have the engine number printed on them, from memory lower LH corner. You'd definitely have to let the RTA in ur state know.. Or maybe the dealership would? Im not sure on the process.. Quote Link to comment Share on other sites More sharing options...
Hithere Posted 3, June 2013 Report Share Posted 3, June 2013 Hey two65r, come back and fill us in on what's been happening please. Quote Link to comment Share on other sites More sharing options...
two65r Posted 6, June 2013 Author Report Share Posted 6, June 2013 Hey all Final update: Renault has noe got back to me & I'm happy to say we've sorted it all out . A new engine wil be installed & I'll be back on the road soon ( but please dont sak me the deatils of the deal - not surprisingly I'm not ble to tel you ). Thanks for all your support guys Quote Link to comment Share on other sites More sharing options...
Hithere Posted 6, June 2013 Report Share Posted 6, June 2013 Glad you got it sorted. You might not be able to share your specific details but do you have any tips for us from your experience? What you would do differently when dealing with Renault Australia or a dealer or whatever. I figured there must be a learning here that we can all benefit from... Quote Link to comment Share on other sites More sharing options...
Apex Posted 6, June 2013 Report Share Posted 6, June 2013 Fantastic, good to hear its sorted and I hope it does not mar ownership too much. Hope to see you are some future meets. Quote Link to comment Share on other sites More sharing options...
AUS 8.08 Posted 7, June 2013 Report Share Posted 7, June 2013 Good to hear you finally got it sorted, but not being able to disclose the cause is just dodgy and will do Renault more harm than telling the truth. RenaultGate. Quote Link to comment Share on other sites More sharing options...
Hithere Posted 7, June 2013 Report Share Posted 7, June 2013 Good to hear you finally got it sorted, but not being able to disclose the cause is just dodgy and will do Renault more harm than telling the truth. RenaultGate. Hehehehe!!! ...I think Renault installed a remote kill switch, if OP talks, Renault presses the button! Quote Link to comment Share on other sites More sharing options...
trixie Posted 7, June 2013 Report Share Posted 7, June 2013 Good to hear you finally got it sorted, but not being able to disclose the cause is just dodgy and will do Renault more harm than telling the truth. RenaultGate. Hehehehe!!! ...I think Renault installed a remote kill switch, if OP talks, Renault presses the button! Hahahahaha as for Renault Oz - no doubt if there was a more widespread issue it would be obvious on OzRS by now. Quote Link to comment Share on other sites More sharing options...
Dave200 Posted 14, March 2016 Report Share Posted 14, March 2016 what were you doing when the engine died? On the hwy or giving it a fang? Quote Link to comment Share on other sites More sharing options...
SamR Posted 14, March 2016 Report Share Posted 14, March 2016 what were you doing when the engine died? On the hwy or giving it a fang? Jees, thread dig much there Dave? It was in this post: http://www.ozrenaultsport.com/index.php?/topic/19354-rs-265-engine-failure/?p=369443 Quote Link to comment Share on other sites More sharing options...
itsdamo Posted 14, March 2016 Report Share Posted 14, March 2016 (edited) Just to add to this thread dig, given I just read the whole topic... I once had a loan clunker vehicle, loan vehicle from smash repairers who were repairing my near new Pug 206 GTi, this is after someone turned right across my path... http://206gti.net/dr-crash/ The loan car in question was a VR or VS Commodore Berlina... I was due to drive from Sydney to Orange the weekend after the accident occurred and this car evidently had low engine oil... Oil light was coming on at times e.g. when braking... Given I wanted to make it to Orange and such neglect pained me I did an engine oil and filter change on this car prior to heading off to Orange... It made it to Orange and back, but it was an adventure... It had a transmission slip whenever seeking to accelerate with vigour... I presented the receipts for engine oil and oil filter to the panel beater proprietor when the car was returned, he was quite shocked but thankful... Edited 14, March 2016 by itsdamo Quote Link to comment Share on other sites More sharing options...
unusual Posted 14, March 2016 Report Share Posted 14, March 2016 Not a thread dig at all from Dave. I'm fairly certain someone posted before Dave regarding another engine failure. A fellow from New Zealand. I saw the post but it looks to have been deleted..... 1 Quote Link to comment Share on other sites More sharing options...
SamR Posted 14, March 2016 Report Share Posted 14, March 2016 Not a thread dig at all from Dave. I'm fairly certain someone posted before Dave regarding another engine failure. A fellow from New Zealand. I saw the post but it looks to have been deleted..... Ah, that might explain it then... I did see this article on ABC news today, mentions confidentiality agreements regarding repairs to cars: http://www.abc.net.au/news/2016-03-14/choice-steps-up-campaign-against-defective-cars/7244770 Quote Link to comment Share on other sites More sharing options...
Dave200 Posted 14, March 2016 Report Share Posted 14, March 2016 Jees, thread dig much there Dave? It was in this post: http://www.ozrenaultsport.com/index.php?/topic/19354-rs-265-engine-failure/?p=369443 lol don't blame me, I was replying to a kiwi who posted earlier today but appears to have deleted his post. Quote Link to comment Share on other sites More sharing options...
SamR Posted 14, March 2016 Report Share Posted 14, March 2016 lol don't blame me, I was replying to a kiwi who posted earlier today but appears to have deleted his post. OK, perhaps this mysterious kiwi just signed a non-disclosure agreement, so changed their mind about posting Quote Link to comment Share on other sites More sharing options...
Dave200 Posted 14, March 2016 Report Share Posted 14, March 2016 A what? Quote Link to comment Share on other sites More sharing options...
vaughan Posted 14, March 2016 Report Share Posted 14, March 2016 A what? Non-disclosure agreements: the fact that before major repairs are performed a lot of owners are being forced to sign NDAs before work begins. There is about to be a big investigation into the issue. Quote Link to comment Share on other sites More sharing options...
Dave200 Posted 14, March 2016 Report Share Posted 14, March 2016 Non-disclosure agreements: the fact that before major repairs are performed a lot of owners are being forced to sign NDAs before work begins. There is about to be a big investigation into the issue. Wow thats shocking! Quote Link to comment Share on other sites More sharing options...
SamR Posted 15, March 2016 Report Share Posted 15, March 2016 ^Yes, the original poster did not tell us what happened as they had signed a confidentiality/non-disclosure agreement. Quote Link to comment Share on other sites More sharing options...
Crypt Posted 15, March 2016 Report Share Posted 15, March 2016 Reading the above brought this recent article to mind..... and the specific section pertaining to NDA's http://www.smh.com.au/business/retail/owners-of-lemon-cars-are-struggling-to-use-their-consumer-rights-to-end-nightmare-20160311-gngmhs Quote Link to comment Share on other sites More sharing options...
OzNick Posted 15, March 2016 Report Share Posted 15, March 2016 Throwing a rod out the side of the block must be a very rare occurrence with the F4R and F4RT. There must have been very specific circumstances for it to happen. Either a fault during manufacturing or assembly or another very specific occurrence. Reason being is that I've belted the absolute crap out of an R26R at the Nurburgring (RSR Nurburg hire car) for over 140 laps without incident. Now if the F4RT can handle that it can handle anything. Quote Link to comment Share on other sites More sharing options...
Daz7 Posted 15, March 2016 Report Share Posted 15, March 2016 Throwing a rod out the side of the block must be a very rare occurrence with the F4R and F4RT. There must have been very specific circumstances for it to happen. Either a fault during manufacturing or assembly or another very specific occurrence. Reason being is that I've belted the absolute crap out of an R26R at the Nurburgring (RSR Nurburg hire car) for over 140 laps without incident. Now if the F4RT can handle that it can handle anything. If you go searching, both of these engines have had small samples of failures in multiple countries, no-one can give a straight answer why. Annoying for those whom its happened to, as others like yourself, have had the totally opposite experience. Quote Link to comment Share on other sites More sharing options...
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