Hi guys, just some first hand experience when claiming:
- took about 3 weeks to reach a final decision, although they blamed the towing company for delay of photos for assessment for the claim officer
- they were happy to extend the car hire at no extra charge due to the delay
- when dealing with different consultants, they didn't seem to be aware of conversations between myself and their colleagues, i.e. I had to explain each time about the extension of the car hire due to the delay
Otherwise I was happy with the outcome but not the efficiency.